Motion CFT-003 User's Guide download pdf (Page 78)

Chapter 4 Troubleshooting and FAQs Troubleshooting 72

I tried to pair my Bluetooth device several times but it is not detected:

• Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap

Wireless, and tap the checkbox next to Enable Bluetooth Internal Wireless.

• Ensure that the Bluetooth device you’re adding is discoverable. See the device’s

manufacturer’s instructions for more information.

• Ensure that the Bluetooth device battery is charged.

• Check which Bluetooth devices are connected. From the Windows® notification area, tap

the Bluetooth icon and select Show Bluetooth Devices. The Devices window

displays all the Bluetooth devices that are currently connected.

• If the tablet still can’t detect the Bluetooth device, contact the device manufacturer for

assistance.

My Bluetooth device doesn’t work properly

• Some issues arise when using Bluetooth devices as listed below.

Bluetooth wireless tips

Motion Computing and its Bluetooth partners have worked to ensure a positive experience

with this technology and to ensure Bluetooth interoperability. In doing so, we have found

the following issues:

• Interference—If you’re running Bluetooth and Wi-Fi at the same time, interference can

affect the Bluetooth performance. This is most noticeable if:

– You try to transfer large amounts of data, such as with file transfers

– Several Bluetooth devices are operating in an office simultaneously

• Speech Recognition—Bluetooth audio has not been fully developed for speech

recognition. Therefore, for speech recognition, we recommend that you not use a

Bluetooth wireless headset. A better solution is to use Motion Speak Anywhere, which

can record clear audio, dictate notes and use voice commands without a microphone

headset.

• Disconnection—Some Bluetooth devices will disconnect when they go into power-

saving mode. Most devices will automatically reconnect when they become active again.

• Incompatible drivers—If you attempt to install other wireless headset or other audio

drivers (such as Bluetooth or USB) over the Tablet PC audio drivers, a malfunction of the

Tablet PC audio system may occur because the drivers may not be compatible.

• Interoperability—If you’re having issues with interoperability of Bluetooth devices,

contact the manufacturer of your Bluetooth device and check its compatibility with the

Bluetooth software installed on your Tablet PC.

• Security—Bluetooth devices use a passkey to create a secure connection between the

Tablet PC and the Bluetooth device. Although the passkey exchange helps to secure

your data, Bluetooth wireless technology shouldn’t be considered completely secure.

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Motion CFT-003 User's Guide Page 78