Motion CL900 FWS-001 User Manual download pdf (Page 70)

64 Chapter 4 Troubleshooting and FAQs Troubleshooting

• Check which Bluetooth devices are connected. From the notification area, tap the

Bluetooth icon and select Show Bluetooth Devices. The Devices window displays all

the Bluetooth devices that are currently connected.

• If the tablet still cannot detect the Bluetooth device, contact the device manufacturer for

assistance.

My Bluetooth device doesn’t work properly

• Some issues arise when using Bluetooth devices as listed below.

Bluetooth wireless tips

Motion Computing and its Bluetooth partners have worked to ensure a positive experience

with this technology and to ensure Bluetooth interoperability. In doing so, we have found

the following issues:

• Interference—If you are running Bluetooth and Wi-Fi at the same time, interference can

affect the Bluetooth performance. This is most noticeable if:

– You try to transfer large amounts of data, such as file transfers

– Several Bluetooth devices are operating in an office simultaneously

• Speech Recognition—Bluetooth audio has not been fully developed for speech

recognition. Therefore, for speech recognition, we recommend that you not use a

Bluetooth wireless headset. A better solution is to use Motion Speak Anywhere, which

can record clear audio, dictate notes and use voice commands without a microphone

headset.

• Disconnection—Some Bluetooth devices will disconnect when they go into power-

saving mode. Most devices will automatically reconnect when they become active again.

• Incompatible drivers—If you attempt to install other wireless headset or other audio

drivers (such as Bluetooth or USB) over the tablet PC audio drivers, a malfunction of the

tablet PC audio system may occur because the drivers may not be compatible.

• Interoperability—If you are having problems with interoperability of Bluetooth

devices, contact the manufacturer of your Bluetooth device and check its compatibility

with the Bluetooth software installed on your tablet PC.

• Security—Bluetooth devices use a passkey to create a secure connection between the

tablet PC and the Bluetooth device. Although the passkey exchange helps to secure your

data, Bluetooth wireless technology should not be considered completely secure.

Mobile broadband with GPS problems

I cannot connect to a mobile broadband network

• Mobile broadband is only available if you purchased your CL900 with the optional

Mobile Broadband with GPS module.

• A mobile broadband network requires you to have a data plan from a cellular network

provider.

• You may need a SIM card from your network provider. If the network is on a UMTS

network (such as AT&T, Orange or T-Mobile), your network carrier must provide you with

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Motion CL900 FWS-001 User Manual Page 70